FAQs - Firecrafted Handmade Jewellery

FAQs

What are your payment terms?

We accept PayPal as a means of payment through our website. Simply follow the checkout steps on PayPal’s secure site as you would for any other web order. You are able to pay with credit card through the PayPal payment system without holding an account with PayPal. Accepted credit card types and any additional charges incurred are as per the PayPal terms and conditions.

Should you wish to arrange alternate payment and delivery/collection, please contact us to discuss.

What are the postage and delivery terms?

Jewellery pieces that are available, are dispatched within 2-3 days. When placing an order for pieces that are not currently available, the making and dispatch time will depend on the particular piece. Silver pieces may take longer. It is always best to contact us to discuss timeframes before ordering.

Unless otherwise arranged, all parcels will be sent via Maltapost’s Registered Mail. Postage is charged by parcel weight, according to Maltapost rates.

Do you accept returns or exchanges?

Yes. If you are not entirely happy or find that your purchase is not suitable for any reason, we accept return or exchange of any unworn jewellery purchased through our site. You must, however, contact us with a return request within 7 days of receipt. Your purchase will be refunded through PayPal, excluding shipping costs. All items must be returned, in original condition and with original packaging, to Firecrafted prior to a refund being issued. Product exchanges may be subject to shipping charges. Please note that we are not responsible for lost or damaged returns or exchanges.

Items which are faulty are a rare occurrence as pieces are checked before being packed. However, occasionally a problem can slip through without being spotted. If there are any issues with your purchased item/s, please contact us within 30 days of receipt to organize the replacement or refund of your purchase. In this case, if a return is agreed to, a full refund, including shipping costs, will apply. Please note that we are not responsible for returns lost or damaged during shipping.

Items that have been entirely custom made cannot be returned, unless they are faulty.

Do you offer repairs?

We will be glad to repair any of our pieces that have broken through normal wear, during the first 3 months after purchase. After 3 months, we still offer repairs on our designs, though a repair fee may apply depending on the nature of the work required. Please contact us at info@firecrafted.com to arrange repairs and for further information. Shipping costs are the responsibility of the customer and Firecrafted is not responsible for items lost or damaged during shipping.

How will I received my purchased jewellery?

Firecrafted jewellery comes wrapped in pretty recycled boxes with ribbon decoration, for you to keep it in safely when you are not wearing it, or as a lovely presentation package if you are giving the jewellery to someone special.

Can I have custom jewellery made for me?

Yes. If you have a request for a bespoke, one-off commission, please contact us by submitting a contact form, email us at info@firecrafted.com, or call/msg 00356 7935 3748 and we will contact you directly to discuss your requirements.

Do you offer wholesale for retailers interested in carrying your line?

We'd love to hear from you - please contact us at info@firecrafted.com